Book review essay: Direct from Dell - Strategies that Revolutionized an Industry

Book review essay: Direct from Dell Strategies that Revolutionized an Industry Dell, a 1984 start-up that grew into great heights within a short span of less than 15 years, has immense hard work of both the founders and employees. Like many other companies, even Dell has faced many challenges and had made ways to beat them. 1. M. Dell grew up with an entrepreneurial spirit ‘ He realized that the computer stores at that time, were buying PCs from IBM, and had been charging a lot of money and gave little or no service. This is when he started assembling computers on his own, and started selling them at a cheaper price and provided better service. 2. Direct Model, v1.0 ‘ the entire business was about listening to the customer, responding to them, and delivering what they wanted. The direct model was based on direct selling. 3. Highest levels of service + products needed ‘ Their top priority was maintaining loyalty among customers and employees, which was achieved by bringing out the highest levels of service and high-performance products. 4. Disdaining inventory ‘ Improving the speed of the inventory flow 5. Order of business at Dell ‘ The new order of business at Dell based on ‘ Liquidity ‘ Profitability ‘ Growth 6. Clear metrics ‘ Once clear metrics and measurements was established, it was easy to see what businesses were performers. 7. Three Golden Rules at Dell ‘ 1) maintain a light inventory, 2) Listening to the customer, and 3) Always sell direct. 8. Phase review process for product development ‘It created a common language and the organization came to agreement on how product development and launching should take place. 9. Segmentation ‘ One can quickly grow smaller companies, but it’s an uphill task to sustain a high rate of growth in a larger corporation. Segmentation enabled dell to scale up its business rapidly. 10. Direct Model, v1.1 ‘ In Version 1.1, they reduced inventory inefficiencies. 11. Reward success by narrowing responsibility ‘This allowed them to keep their people happy and thriving and maintaining a high growth rate. 12. Information sharing ‘ they shared the best ideas throughout their various businesses. 13. Think like you the owner (ROIC) ‘they explained specifically how everyone could contribute: by cycle time reduction, by elimination of scrap, by increasing sales, by forecasting accurately and precisely, by scaling operations, by increasing inventory, collecting accounts receivables effectively, and doing things right in the first attempt. Dell practiced rewarding its employees using ROIC matrix. 14. Complexity kills ‘ their thumb rule was to have as few partners as possible. 15. Supplier management ‘ they set quantitative measures for success so the suppliers knew what they expected and they provide regular progress reports to the suppliers. 16. Inventory velocity revisited ‘Speed to market was important for two reasons. One was that it created competitive value that could be shared between buyer and supplier. The other was that when it came to delivering the latest product they had to be quick. 17. Using the Internet ‘By using the Internet they tried to maintain a continuous flow of materials from their suppliers to their factories, on an average their employees spent less time placing orders and more time building products adding value. The other advantage the Internet gave them was immediate and quick transmission of product quality data. Their suppliers could see the information in real-time. OB CONCEPTS AND THEIR BENEFITS IN DELL 1. Creativity: ‘ Willingness to look at the things differently ‘ Dell was first to experiment with ‘Direct marketing’ even when critics cited it to be a failure methodology 2. McClelland’s Theory of Needs: ‘ Need for Achievement (nAch): Points to support i. Motivated by his passion to do business ii. Converted Hobby(Philately) into initial venture ‘ Need for power: i. They wanted to emerge as a global leaders ii. Penetrate into other markets apart from US [Entered European market, Asian, etc] ‘ Need for Affiliation: i. Michael Dell made ways for friendly customer relations. ii. Dell had great regard for the employees and their concerns. Made frequent enquires to build a good working environment. 3. MBTI Personality: ESTJ ‘ Extrovert: He has been closely associated with the outside world right from the childhood, speaking to experts, salesmen, customers, etc. ‘ Sensing: More focus on details. Hired people to do data analysis while in Newspaper subscription business and implemented the same in the Dell. ‘ Thinking: Implemented competitive strategies (Speed to market, Customer service, Producing high quality, Providing latest relevant technology). ‘ Judging: i. More categorized and organized. ii. Predicted changes in the market much before they are to occur and took decisions accordingly that are fruitful. iii. Entered Consumer retails and exited it soon realising that the model cannot meet financial objective. (Corrective action) And restricted European operations. 4. Job Satisfaction: ‘ Storming Stage: Few managers who could not resist the organisational changes (eg. Use of facts) felt painful and left the organization. (Elimination of Theory X Employees). ‘ Recruiting Process: Michel Dell and his company made it a decision to hire persons with expertise and who had sense of adventure and love challenges. Thus favouring ‘Theory Y Personalities’ with following characteristics: i. How employees think about economic terms? ii. How they want to define success as? iii. How people value and relate them with others? iv. Ability of employees’ understanding on the strategy of the business they are involved in? v. Ability of employees’ understanding on business activities ‘ Employee Engagement: i. Theory Y employees welcomed the use of facts and shown their willingness to adapt to the organizational changes. ii. Change in decision making from emotion based decisions to factual data based decisions. 5. Management by Objectives: (Goal Setting Theory) Dell even at their initial stages were more cautious about setting goals and accomplishing them. Inference is that, Dell gave more priority to the above goal rather than mere growth. 6. Utilitarianism: Seeking the greatest good for the greatest number ‘ And reducing their inventories and overhear expenses. (Disdain Inventory) ‘ Knowing exactly what the customer wants and then provide it. (Always listen to Customer and never sell indirect) ‘ Thus operating at maximum Efficiency by not producing products until they know it is sold. 7. Social Learning Theory: ‘ Through Observations: i. Price is not a sustainable competitive advantage. ii. Understand the economies of each segment: Product, Use, Geography, Customer, etc. iii. Observations from Employee Interactions through following questionnaire: ‘ What are customers telling you? ‘ How do you think the company’s products are doing? ‘ What are our biggest challenges? ‘ What are the biggest threats to our success? ‘ How can the company support you better? ‘ Through own Experience: i. Introducing of Dell’s 30-days Guarantee: After realizing the customer’s insecurity and low levels satisfaction in online purchases, Dell for the first time in the industry introduced this scheme to promote online business-business methodology. ii. Targeting large companies for business to grow wider and faster. Thus making global expansion plans (outside US). 8. Contrast Effect (Perception): When Dell displayed their 12 Mhz high sped Machine in the Comdex show, they earned a good reputation for the product what they have manufactured. Taking products early to market and then capturing customers. 9. Job Enrichment: Train employees to act and think like owners. 10. Operant Based Learning – Make failures with learning acceptable. Dell also learned few things in a hard way. The following words spoke by Michael Dell from the book states this: 11. Selective Perception: Dell initially being more opportunistic tried entering into every sector of the market. This prevented them to make the best decisions and slowed down its growth rate. Then Dell differentiated the tasks: what to do and what not to? And accordingly assign or define goals. This way it has leant selective perception. ‘ CONCLUSION The book is a very good read, and the business principles highlighted above are truly excellent. The very core thing that drives the business is the fact that everything revolves around the customer. Listening to customer feedback, acting on it promptly and adding value to the customer are among the top priority for Dell. Dell has a good organisational practice in place always striving to attract and retain talents, thus making it the best place to work at. This perhaps has helped dell to achieve great heights and proceed beyond the set objectives.

Racial Violence - The Case of George Zimmerman Essay

Racial Violence - The Case of George Zimmerman - Essay Example Racial violence is not like other types of violence because its primary cause is based on beliefs of superiority and hatred of other individuals or groups who are destined to be inferior due to their ethnicity; and due to their physical features like skin color. Racial violence takes many forms. It can be as subtle as teasing or pushing and can be severe as murder, physical assault, and genocide (Browne-Marshall 15-18). This essay analyzes a recent racially charged issue—the case of George Zimmerman, a Hispanic guard who killed a young black man, Trayvon Martin, allegedly as an act of ‘self-defense’. This case is analyzed in terms of the causes and effects of racial violence. The Role of Race in Zimmerman’s Case Although racial violence is more obvious, other types of violence are similarly destructive. There is an increasing number of evidence that continuous harassment negatively affects the health of its victims. It inflicts psychological and physical pa in which is passed on to subsequent generations (Gruber 1573). Being constantly anxious or fearful because one is racially different and continuous harassment are root causes of poor self-worth and mental disorders. People who are subjected to racial violence usually accept or embrace an identity with the undesirable images they are assigned to. Resistance at times results in greater and more severe discrimination and violence (Bonilla-Silva 22). The belief that everyone is created in God’s image is hollow when the identity one embraces is that of a lowly, insignificant individual. The death of Trayvon Martin compelled Americans, once more, to confront the nation’s tragic history of racial violence. Nevertheless, possibly because the death of Martin evidently resembles the death of a huge number of young black men in the past and recent times, the debate over the issue seemed historically inclined.

The movie my big fat greek wedding Essay Example | Topics and Well Written Essays - 2000 words

The movie my big fat greek wedding - Essay Example However, she does her role of taking care of male Greek babies which she usually feeds since her duty is a waiter. As time goes by, her family is in worries of whether of she may find a man in a life or remain single throughout her lifetime. Her father even reminds her in the play to get married since she is becoming old with time. It is because most men do not like to marry old ladies since they do not easily give birth at their old age (Fields and James, 2005). Toula intends to go to college so that she can improve in her knowledge in computer and operations. However, she falls for a handsome man who is not from Greek by the name Ian Miller. The man is a teacher in a given high school and also a vegetarian. She differs with her family in this situation since in this case she goes against the Greek traditions of marrying a person outside the Greek community. She claims that her soul objective of marrying the high school teacher is simply because she gives he gives her the total happiness she deserves in love. In fact it was outside the expectations of her parents from her on getting married to a non-Greek. Therefore, in this situation, her father, Gus, rejects her new found lover since she went against the norms of the society. The father is so furious in the play that he finally utters such statements. He later takes a soft stand upon uttering the tough statements to her lovely daughter whom she is unhappy with in getting married to a pers on outside the Greek community. The soft position taken by Gus, the father to Toula on her decision to marry Ian who is a non Greek makes Toula a happy lady indeed. After realizing that the soft stand he takes on Toula in marrying Ian, Gus follows Toula’s mother and accepts Ian embracing him as his in-law son. However, the tough moments that waits Ian ahead is whether the Toula’s community will also take their marriage just as the father agreed to it. Ian Miller

Environmental Economics Essay -- Environment, Renewable Energy

Introduction With the rampant deterioration of the environment taking place, panic striking and scandalizing environmental issues like global warming and greenhouse effect making banner headlines in our news papers and bulletins. Entire world is busy in devising energy reforms that can save the planet from plunging deep into the pit of destruction and catastrophe. In order to counter the looming energy crisis that is engulfing the world, research scientists all over the world are busy brainstorming their ageing heads in order to devise reliable energy systems, which can prove effective in resolving environmental disasters. (Costanza, 1991) In order to achieve this objective, substantial progress has been made in the form of accentuating greater usage for energy production and consumption by making use of renewable energy resources which do not undergo exhaustion unlike conventional resources of energy such as coal, oil and natural gas. Another reason due to which the significance of renewable resources has reached unprecedented levels is the economic feasibility involved and it is due to this importance a new discipline of environmental economics has invaded the ecological mainstream this century. According to the National Bureau of Economic Research the environmental economics is the science of empirical and theoretical studies which studies the effect of ‘national or local environmental policies around the world’ it further deals with the economic aspects of environmental policies through cost benefit analysis and ways to counter the rising threat of air pollution, global warming and water quality. As said earlier, progress on the development and the subsequent extraction of energy benefits from such resources is in pro... ...ncy than gasoline. (Sorenson 2005) References Kosltad D. Charles ‘Environmental Economics’ Second Edition, 2010 Vegiroglu T. Nejat, Schur, Dmitry ‘Hydrogen Material Science and Carbon Nanomaterials’ Kluwer Academic 2004 Freudenberger, Richard ‘Alcohol: A guide to making Ethanol a Renewable Fuel’ Aztext Press 2009 Sorenson, Bent ‘Hydroegn and Fuel Cells: Emerging Technologies and Applications’ Academic Press 2005 Costanza, Robert ‘Ecological Economies: the Science and Management of Sustainability’ Columbia University Press 1991 Olah A. George, Goeppert Alain, Surya.G.K ‘Beyond Oil and Gas: the Methanol Economy’ Wiley-VCH 2009 Mathew, Sathyajit ‘Wind Energy: Fundamentals, resource analysis and economics’ Birkhauser 2006 Beene, John ‘Nickel Beta decay as driver for LENR’ 8 June 2010 http://www.mail-archive.com/vortex-l@eskimo.com/msg39328.html

Can Exercise Make Kids Smarter Essay

I do feel exercise does and could make kids smarter. This article is mainly about scientist testing kids and animals to see how they react and their knowledge after exercising for certain amounts of time. In the article they prove scientifically that exercise has no real change on I. Q. and intelligence levels. Then they tested it and then made the pets and animals run some kind of test and instantly they scored went up just a little at least. Exercise I think just gets your mind working and thinking and that’s all that helps the scores. In my life I feel that when I get up a little early and do some quick activities my brain and mind are ready to think for the rest of the day. So I agree with the idea in this article. This article I think is truly about how exercise changes and helps the life of young people and animals. I feel exercise should be at least done every other day for at least 1 hour. Usually just getting up and exercising means you miss one game of x box or you miss one TV show, but in the big picture of life it is important to exercise. To the scientific part I think exercise gives you a mind set that your mind is fresh and clear and that’s why the scientific test don’t pick up a simple thing like that. Well I do feel exercise if nothing else sets your mind set and tells you you CAN do well on the test and comprehend a lot more that without exercise. This article helped me realize a lot about exercise and how sometimes scientific test are not as accurate as what they seem.

Personality Can Be A Hard Concept To Pinpoint, Considering

Personality can be a hard concept to pinpoint, considering the many theories, conceptualizations, and facets of personality. Most can agree that no two people are the same. One individual will always differ from another in some way, shape or form. However, as I have learned in this class many of the theories group traits, or characteristics together, under certain categories to get a better representation of ones personality. For instance if a person gets energy from being in large groups, and enjoys being social they are going fall into the category of being an extravert. For me I believe my personal narrative has had a large impact on my personality and so I am going to start there. I believe that an individuals personal narrative can†¦show more content†¦His hard work and drive to provide for his family, has transcended down to me, as I am very driven to create a bright future for myself, and be able to provide for my family in the same way. Now I don’t have enoug h space for my personal narrative so I am going to fast forward up until an event that changed my life path and had a significant effect on me. Throughout my childhood, and through high school I never really had to deal with major adversity. In high school I was more outgoing and had many friends, was one of the top baseball players at my school, made great grades, everything seemed to be going perfect. I attended Florida State University for the summer and fall term until I had to withdraw from the University. I was involved with the wrong people, put absolutely no effort into my schoolwork, and fell into a downward spiral. I felt as if I have let everyone around me down, became depressed, and to this day have suffered from anxiety among other things. However this event shaped who I am today. 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The Silk Road Essay - 1623 Words

The Silk Road was an intricate and evolving network of overland trade routes that linked China, India, and western Eurasia for centuries. The trade route was key to the diffusion and transportation of technology, goods, religions, and language throughout Asia, the Mediterranean, Africa and southern Europe. As the strongest link between major population centers in the largest landmass on earth, the Silk Road was one of the most important of all long-distance trade routes in human history. Study of the Silk Road has made it obvious that Eurasian history was more than isolated histories of Mesopotamia, Egypt, Europe, India, Southeast Asia, and China. In reality, for several thousand years, the Silk Road ensured that these regions were never†¦show more content†¦But it was difficult for them to grow and store crops, so most traded with farming communities at the edge of their grazing lands. The pastoralists would exchange livestock products for agricultural produce and manufactured goods. This way, pastoralists gradually created far-reaching systems of trade that from Siberia to India and from China to the Mediterranean. With the spread of pastoralism, Inner Eurasia now had channels of communication across Eurasia. Early evidence of trade along the Silk Roads comes from the so-called Oxus civilization, a group of fortified farming and trading cities built about 4,000 years ago on the borders between modern Afghanistan, Turkmenistan, and Uzbekistan. Archaeologists have found Chinese silks and goods from India and Mesopotamia, and pottery and ornaments from Inner Eurasia. The archaeological evidence leans toward the idea of cooperation between urban merchants and pastoralists. Over time, sophisticated systems of trade emerged that was organized in caravans sometimes with hundreds of individuals, often financed by urban merchants, and supplied with manufactured goods and the region’s specialties. At least by the first millennium BCE, caravans could stop at special rest stops known as caravansaries founded by local rulers or merchants. Caravansaries offered bunks, repair workshops, food, and informationShow MoreRelated The Silk Road Essay1198 Words   |  5 Pagestrains, ships and airplanes to transport goods from one place to another, there was the Silk Road. Beginning in the sixth century, this route was formed and thus began the first major trade system. Although the term â€Å"Silk Road† would lead one that it was on road, this term actually refers to a number of different routes that covered a vast amount of land and were traveled by many different people. Along with silk, large varieties of goods were traded and traveled along this route both going to andRead MoreThe Silk Road Essay1857 Words   |  8 PagesThe Silk Road was an elaborate and ever-changing network of overland trade routes that linked China, India, and western Eurasia for thousands of years. 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Trade flourished between the Asian and Europe at the time and as time went on its sole purpose of trading expanded to many other purposes and affect not only the area it contacted. Although there were many continuities during the time but it has more significant changes that occurred and also impact the world. One significant changes of the Silk Road is when it was first started it mainly startedRead MoreHistory Of The Silk Road Essay example969 Words   |  4 Pages The Silk Road, a series of passageways connecting China with the Mediterranean completely changed the world. These series of trade routes allowed the advancement of technology and cultural diversity like never seen before. These routes connected many different civilizations allowing the exchange of goods and ideas. 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These trade routes allowed the advancement of technology and cultural diversity like never before seen. These routes connected many different civilizations allowing the exchange of goods and ideas. This variety of nationalities made it a â€Å"Cultural Bridge between Asia and Europe. † Before these pathways were established trade was nearly impossible, due to extreme desert conditions and high